1. Our Commitment

Wiseman pool and jacuzzi service is committed to treating customers fairly and resolving any concern honestly and efficiently. This policy explains how to raise a complaint and how we handle it.

2. First — Talk to Us

Most issues are sorted out quickly by getting in touch. Please:

• Contact us as soon as you notice a problem
• Give us clear details of what happened
• Give us a fair chance to put things right

Our goal is a solution that is fair to both sides.

3. Making a Formal Complaint

If talking to us has not resolved it, you can send a written complaint (by email or letter) that includes:

• Your name and contact details
• The date and a clear description of the issue
• Any supporting evidence (photos, messages, receipts)
• What outcome you would like
• We will acknowledge your complaint and respond as quickly as we reasonably can

4. Fairness and Good Faith

So we can resolve things fairly, both sides agree to:

• Act in good faith and be honest
• Share accurate information
• Respond to each other promptly
• We may decline complaints we reasonably believe are dishonest, abusive, or made in bad faith

5. Governing Law

If a complaint cannot be resolved between us, it is subject to the laws of South Africa and the courts of Phoenix, South Africa — without affecting any mandatory consumer-protection rights you have where you live.

6. Contact Us for Disputes

To raise a concern or make a complaint, please contact us:

Marking your message "FORMAL COMPLAINT" helps us route and handle it properly.